Who should attend?
Sales staff
Customer service staff
Sales managers
Marketing Managers
Customer service department head
Staff who are providing service to customers
Course Summary
2. To be able to perceive the complaint as gift
3. To understand the steps to handle the complaints
4. To know about difficult customers
5. To be able to practice selling or customer-service jobs professionally
Faculties
Dr. Myint Myint Kyi
B.Com, M.Com, M.Sc (Project Management), D.C.Sc, Ph.D
Professor of Management Studies Department, Yangon University of Economic.
I got the degrees of B.Com (Hons:) (Bachelor of Commerce) and M.Com (Master of Commerce) in 1992 and 1996, from Yangon Institute of Economics. I also got the Diploma in Computer Science (D... More
သင်ခန်းစာများ
Dealing with Customer Complaints
7 Video(s), 1 Reading(s)
PowerPoint (PDF)
02. Most common complaints
03. Is a complaint gift- Why
04. The customer’s needs when they complain
05. How to handle customer complaints ( Part 1)
06. How to handle customer complaints ( Part 2)-
07. Find out what your customers really think
